Terms Of Service

Last Updated: [Insert Date]

1. Introduction and Acceptance of Terms

Welcome to Saints Technology Supplies ("we," "us," "our," or "Saints Technology Supplies"). By accessing or using our website at saintstechnologysupplies.com.au (the "Website") and purchasing products from us, you ("you," "your," or "Customer") agree to be bound by these Terms and Conditions.

Please read these terms carefully before using our Website or making a purchase. If you do not agree with these terms, you must not use our Website or services.

These Terms and Conditions should be read in conjunction with our Privacy Policy, Shipping Policy, and Refund Policy.

2. About Saints Technology Supplies

Business Name: Saints Technology Supplies
Website: saintstechnologysupplies.com.au
ABN: [Insert ABN]
Business Address: [Insert Physical Address]
Contact Email: info@saintstechnologysupplies.com.au

Saints Technology Supplies operates as an online retailer specializing in telecommunications equipment and smart home devices, operating under Australian law.

3. Australian Consumer Law (ACL)

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to:

A replacement or refund for a major failure
Compensation for any other reasonably foreseeable loss or damage
Repair or replacement if goods fail to be of acceptable quality and the failure does not amount to a major failure

Nothing in these Terms and Conditions excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law or any other applicable law that cannot be excluded, restricted, or modified by agreement.

4. Definitions

"Products" refers to all telecommunications equipment, smart home devices, accessories, and related items sold through our Website
"Services" refers to any services we provide including sales, support, and delivery
"Order" means your purchase request submitted through our Website
"Business Days" means Monday to Friday, excluding public holidays in Australia
"GST" means Goods and Services Tax as defined in A New Tax System (Goods and Services Tax) Act 1999

5. Eligibility and Account Registration

5.1 Age Requirement

You must be at least 18 years old to make purchases from our Website. By placing an order, you confirm that you are at least 18 years of age.

5.2 Account Creation

You may need to create an account to make purchases
You are responsible for maintaining the confidentiality of your account credentials
You must provide accurate, current, and complete information
You are responsible for all activities under your account
You must notify us immediately of any unauthorized use

5.3 Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms and Conditions or engage in fraudulent activity.

6. Product Information and Pricing

6.1 Product Descriptions

We strive to provide accurate product descriptions, specifications, and images
Product colors may vary slightly due to screen display differences
We do not warrant that product descriptions are error-free, complete, or current
Products are subject to availability

6.2 Pricing

All prices are displayed in Australian Dollars (AUD)
Prices include GST unless otherwise stated
We reserve the right to change prices at any time without notice
The price applicable to your order is the price displayed at the time you complete your purchase
If a product is listed at an incorrect price due to an error, we reserve the right to refuse or cancel orders placed at that price

6.3 Typographical Errors

If we discover a pricing or product description error after you've placed an order, we will notify you and give you the option to:

Proceed with the order at the correct price
Cancel the order for a full refund

7. Orders and Payment

7.1 Order Process

Placing an order constitutes an offer to purchase
We reserve the right to accept or decline any order
Order confirmation does not guarantee acceptance; acceptance occurs upon dispatch
We may require additional verification for large orders or first-time customers

7.2 Payment Methods

We accept the following payment methods:

Credit Cards (Visa, Mastercard, American Express)
Debit Cards
PayPal
[Other payment methods as applicable]
Afterpay / Zip Pay [if applicable]

7.3 Payment Security

All payments are processed through secure, encrypted payment gateways
We do not store complete credit card details
Payment information is subject to our Privacy Policy

7.4 Payment Terms

Payment is required in full at the time of order
For declined payments, we will notify you and hold your order for [X] business days
We are not responsible for bank fees or currency conversion charges

8. Shipping and Delivery

8.1 Shipping Locations

We currently ship within Australia only [or specify international shipping]
Shipping costs are calculated at checkout based on destination and order weight
Delivery times are estimates and not guaranteed

8.2 Delivery Timeframes

Standard Shipping: [X-X] business days
Express Shipping: [X-X] business days
Remote areas may require additional delivery time
Delivery times commence from order dispatch, not order placement

8.3 Shipping Risks

Risk of loss and title for products pass to you upon delivery to the carrier
We are not liable for delays caused by courier services, customs, or circumstances beyond our control
You are responsible for providing accurate delivery information

8.4 Failed Deliveries

If delivery fails due to incorrect address information, you may be charged for redelivery
Unclaimed packages returned to us may incur restocking fees

For complete shipping details, please refer to our Shipping Policy.

9. Returns, Refunds, and Warranties

9.1 Change of Mind Returns

We offer a [X]-day change of mind return policy from date of delivery
Products must be unopened, unused, and in original packaging
Customers are responsible for return shipping costs for change of mind returns
Refunds will be processed within [X] business days of receiving returned items
Restocking fees may apply [specify percentage if applicable]

9.2 Faulty or Defective Products

Under Australian Consumer Law, you are entitled to:

Repair, replacement, or refund for major failures
Compensation for other reasonably foreseeable loss or damage

To make a warranty claim:

Contact us within [X] days of discovering the fault
Provide proof of purchase and description of the fault
We will assess the claim and provide remedy as required by ACL

9.3 Exclusions

Returns are not accepted for:

Products damaged due to misuse, negligence, or accidents
Products with removed serial numbers or tampered labels
Customized or special order items [if applicable]
Software or digital products after download [if applicable]

9.4 Manufacturer Warranties

Many products come with manufacturer warranties separate from our obligations under ACL
Manufacturer warranty terms are provided with products
We will assist with manufacturer warranty claims where possible

For complete refund details, please refer to our Refund Policy.

10. Product Compatibility and Suitability

10.1 Customer Responsibility

You are responsible for ensuring products are compatible with your existing equipment
We provide product specifications and compatibility information where available
We recommend consulting product documentation or contacting us before purchase if unsure

10.2 Technical Advice

Any technical advice provided is for guidance only
We do not guarantee that products will meet your specific requirements
Professional installation may be required for some products

11. Intellectual Property Rights

11.1 Website Content

All content on our Website (text, images, logos, graphics, software) is owned by or licensed to Saints Technology Supplies
Content is protected by Australian and international copyright, trademark, and intellectual property laws
You may not reproduce, distribute, modify, or commercially exploit our content without written permission

11.2 Product Trademarks

Product names, brands, and trademarks belong to their respective owners
Use of these marks does not imply endorsement or affiliation

11.3 User Content

By submitting reviews, comments, or other content, you grant us a non-exclusive, royalty-free license to use, modify, and display that content
You warrant that submitted content does not infringe third-party rights

12. Privacy and Data Protection

12.1 Personal Information

We collect and use personal information in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles
Our Privacy Policy details how we collect, use, store, and protect your information
By using our Website, you consent to our collection and use of personal information as described

12.2 Marketing Communications

We may send promotional emails if you opt-in
You can unsubscribe at any time using the link in our emails
We will not sell or share your information with third parties for their marketing purposes

Please review our Privacy Policy for complete details.

13. Website Use and Restrictions

13.1 Permitted Use

You may use our Website for:

Browsing products
Making legitimate purchases
Accessing customer support

13.2 Prohibited Activities

You must not:

Use the Website for any unlawful purpose
Attempt to gain unauthorized access to our systems
Transmit viruses, malware, or harmful code
Engage in data mining, scraping, or automated data collection
Impersonate others or provide false information
Interfere with other users' access to the Website
Post offensive, defamatory, or inappropriate content

13.3 Consequences of Misuse

Violation of these restrictions may result in:

Immediate termination of your account
Cancellation of orders without refund
Legal action and reporting to authorities

14. Limitation of Liability

14.1 To the Maximum Extent Permitted by Law

Saints Technology Supplies, its directors, employees, and agents are not liable for:

Indirect, incidental, special, or consequential damages
Loss of profits, revenue, data, or business opportunities
Damages arising from use or inability to use products
Damages caused by third-party products or services

14.2 Liability Cap

Where liability cannot be excluded under Australian Consumer Law, our liability is limited to (at our option):

Replacement of products or supply of equivalent products
Repair of products
Payment of the cost of replacing or repairing products
Refund of the purchase price

14.3 User Responsibility

You acknowledge that:

Use of telecommunications and smart home devices carries inherent risks
You are responsible for proper installation, configuration, and use
You should follow manufacturer instructions and safety guidelines
Professional installation may be necessary for some products

15. Third-Party Links and Services

15.1 External Links

Our Website may contain links to third-party websites
We do not control or endorse third-party content
We are not responsible for third-party website content, policies, or practices
Accessing third-party links is at your own risk

15.2 Payment Processors

We use third-party payment processors who have their own terms and privacy policies
Payment processing is subject to those third-party terms

15.3 Shipping Carriers

We use third-party shipping carriers who operate under their own terms
We are not liable for carrier delays or service failures beyond our control

16. Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including:

Natural disasters (floods, fires, earthquakes)
Acts of government or regulatory changes
War, terrorism, or civil unrest
Labor disputes or strikes
Epidemics or pandemics
Internet or telecommunications failures
Supplier failures or shortages

During force majeure events, our obligations are suspended for the duration of the event.

17. Dispute Resolution

17.1 Contact Us First

If you have a complaint or dispute:

Contact us at [email] or [phone]
Provide details of your concern
We will attempt to resolve the issue within [X] business days

17.2 External Dispute Resolution

If we cannot resolve your complaint, you may contact:

Australian Competition & Consumer Commission (ACCC) Website: www.accc.gov.au Phone: 1300 302 502
State/Territory Fair Trading Office [Insert relevant contact details]

17.3 Governing Law

These Terms and Conditions are governed by the laws of [Your State/Territory], Australia
Any disputes will be subject to the exclusive jurisdiction of courts in [Your State/Territory]

18. Amendments to Terms

18.1 Right to Modify

We reserve the right to modify these Terms and Conditions at any time
Changes will be effective immediately upon posting to the Website
Continued use of the Website after changes constitutes acceptance
Material changes will be notified via email or Website notice where practical

18.2 Your Responsibility

You are responsible for regularly reviewing these Terms and Conditions
The "Last Updated" date indicates when changes were last made

19. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable:

That provision will be severed from these terms
The remaining provisions will continue in full force and effect
The invalid provision will be replaced with a valid provision that achieves the original intent

20. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Shipping Policy, and Refund Policy, constitute the entire agreement between you and Saints Technology Supplies regarding use of our Website and purchase of products.

21. Waiver

Our failure to enforce any right or provision of these Terms and Conditions does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Saints Technology Supplies.

22. Assignment

You may not assign or transfer your rights or obligations under these Terms and Conditions without our written consent. We may assign our rights and obligations without restriction.

23. Contact Information

For questions about these Terms and Conditions, please contact us:

Saints Technology Supplies
Email: info@saintstechnologysupplies.com.au
Phone: [Insert Phone Number]
Address: [Insert Physical Address]
ABN: [Insert ABN]

24. Acknowledgment

By using our Website and placing an order, you acknowledge that:

You have read and understood these Terms and Conditions
You agree to be bound by these terms
You understand your rights under Australian Consumer Law
You have the authority to enter into this agreement