FAQ
General Questions
1. What makes Saints Technology Supplies different?
We specialize in telecommunications equipment and smart home solutions under one roof. Unlike other suppliers, we offer products across multiple categories—from mobile accessories and networking equipment to complete smart home ecosystems—so you can build a fully connected home or business environment in one convenient place. Our expertise spans both telecommunications infrastructure and home automation, making us your one-stop technology partner.
2. Do your products come with a warranty?
Yes. All our products are covered by Australian Consumer Law guarantees, and most also include manufacturer's warranties. Specific warranty details and terms are mentioned on each product page. We stand behind the quality of everything we sell and will assist you with any warranty claims.
3. Can I return or exchange an item?
Absolutely. Under Australian Consumer Law, you're entitled to a remedy if your product arrives damaged, defective, or not as described. You can request a return, exchange, or refund within our specified timeframe. We also offer change of mind returns on eligible items in unopened, unused condition. Please refer to our Returns & Refunds Policy for complete details.
4. Do you offer installation help for smart devices and telecommunications equipment?
While most of our products are designed for easy DIY installation, we provide comprehensive support including setup guides, video tutorials, and responsive customer service to help you get connected. For more complex telecommunications or network installations, we can recommend professional installers in your area.
5. How long does delivery take within Australia?
Orders are typically processed within 1–2 business days. Delivery timeframes vary by location:
- Metro areas: 3–5 business days
- Regional areas: 5–7 business days
- Remote locations: 7–10 business days
Express shipping options are available at checkout for faster delivery.
6. Are your smart home products compatible with Alexa, Google Home, or Apple HomeKit?
Yes! Many of our smart devices are designed to work seamlessly with major smart assistants including Amazon Alexa, Google Assistant, and Apple HomeKit, giving you full voice control and integration. Compatibility information is clearly indicated on each product page, so you can easily find devices that work with your existing ecosystem.
7. What payment methods do you accept?
We accept multiple secure payment methods including:
- Credit/Debit Cards (Visa, Mastercard, American Express)
- PayPal
- Afterpay (buy now, pay later)
- Zip Pay
- Direct bank transfer (for business accounts)
All transactions are processed through secure, encrypted payment gateways for your protection.
Product & Ordering Questions
8. How do I know if a product is compatible with my existing equipment?
Each product page includes detailed specifications and compatibility information. If you're unsure whether a telecommunications product or smart device will work with your setup, please contact our customer support team—we're happy to help you find the right solution.
9. Do you offer bulk or trade pricing?
Yes! We offer competitive pricing for trade customers, businesses, and bulk orders. Please contact us at [email] or call [phone] to discuss your requirements and receive a custom quote.
10. Can I track my order?
Absolutely. Once your order is dispatched, you'll receive a tracking number via email. You can track your shipment's progress in real-time through our website or the carrier's tracking portal.
11. What if an item is out of stock?
If an item is temporarily out of stock, you can sign up for restock notifications on the product page. We'll email you as soon as the item becomes available again. For urgent requirements, contact us—we may be able to suggest alternatives or provide an estimated restock date.
12. Do you ship to remote or regional areas in Australia?
Yes, we ship to all areas of Australia, including remote and regional locations. Please note that delivery times may be longer for remote areas, and some carriers may charge additional fees for delivery to certain postcodes.
Technical Support
13. What if I need help setting up my telecommunications equipment?
Our customer support team can provide technical guidance via phone, email, or live chat. We also have setup guides and video tutorials available on our website. For professional installation services, we can recommend qualified technicians in your area.
14. Do you provide ongoing technical support after purchase?
Yes! Our customer support doesn't end at checkout. We're here to help with troubleshooting, setup questions, and product guidance throughout your ownership. For issues covered under warranty, we'll work with you and the manufacturer to resolve problems quickly.
15. Can you help me choose the right products for my needs?
Definitely! Whether you're upgrading your home network, setting up smart home automation, or selecting mobile accessories, our knowledgeable team can provide personalized recommendations based on your specific requirements and budget.
Returns & Refunds
16. What is your return policy for change of mind?
We accept change of mind returns within 7 days of delivery, provided items are unopened, unused, and in original packaging with all accessories and documentation. Return shipping costs are the customer's responsibility for change of mind returns. A restocking fee may apply to some items.
17. What if my product arrives damaged?
If your product arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We'll arrange for a replacement or full refund at no cost to you, including return shipping. Your satisfaction is our priority.
18. How long do refunds take to process?
Once we receive and inspect your returned item, refunds are typically processed within 5–7 business days. Depending on your financial institution, it may take an additional 3–5 business days for the refund to appear in your account.
Account & Security
19. Is my personal information secure?
Yes. We take data security seriously and comply with the Australian Privacy Act 1988. All personal information is encrypted and stored securely. We never share your information with third parties for marketing purposes. See our Privacy Policy for full details.
20. Do I need to create an account to make a purchase?
While you can checkout as a guest, creating an account offers benefits including faster checkout, order tracking, purchase history, and exclusive member offers.
Smart Home Specific
21. Can I build a smart home system gradually?
Absolutely! One of the advantages of shopping with Saints Technology Supplies is that you can start small and expand your smart home over time. We offer compatible products that work together, allowing you to build your connected home at your own pace and budget.
22. Do you offer smart home starter kits?
Yes, we offer curated smart home starter packages that include everything you need to begin your home automation journey. These kits are designed for compatibility and ease of setup, perfect for first-time smart home users.
Telecommunications Specific
23. Do you sell products for both residential and commercial use?
Yes! We cater to both residential customers and commercial/business clients. Our range includes consumer-grade mobile accessories and networking equipment as well as professional telecommunications infrastructure products for businesses and contractors.
24. Can I get advice on network setup for my business?
Certainly. Our team has expertise in telecommunications and networking solutions. Contact us to discuss your business requirements—we can recommend appropriate equipment and provide guidance on network design and implementation.